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On October 1, 2019, CMAA officially welcomed the Long-Term Ombudsman Program of Central Massachusetts to our office! This program assists older adults, families, and communities with navigating the long-term care process. Ombudsmen resolve complaints through discussion and negotiation as well as providing information on nursing and rest homes. They are trained and certified by the Executive Office of Elder Affairs to ensure they are qualified.
For general information about the Ombudsman Program, see our Ombudsman Information Brochure.



We are in search of volunteers for this important program, especially in the Tri-Valley area! See our Ombudsman Volunteer Flyer for more details

For questions and more information, email



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